Frequently Asked Questions & Answers

Dialup Access Questions

The dialup number you provide is the same number a friend of mine uses, but she is on Juno, Earthlink, AOL, etc. What's the deal?

You'll find that all nationwide ISPs share dialup access numbers in many cities. Due to network consolidation -- and the resistance of local phone companies to expand infrastructure -- dialup racks are usually housed at local phone company central offices. Over the years large backbone carriers (the uu, te, qw, and st's of the world) have cornered exclusive locations and their positions at the central offices have expanded. Ultimately, as the small local mom-and-pop ISPs got bought out or fell away their central office locations were acquired by these major carriers. These days, when an ISP expands into a new market they are almost always compelled to provision access from one of these major carriers. It's called "peering" or "port leasing". The carriers provide solid networks (for the most part) and they maintain the local dialup machines. The ISPs do everything else. So the result is a huge nationwide footprint for participating ISPs -- without local infrastructure concerns. AOL, Earthlink, and Juno for example, have millions of subscribers respectively, but don't own a single modem. They are entirely made up of network access points.

Is ISDN the same as DSL? 

ISDN is a digital translation scheme that delivers consistent 64K or
128K connections as opposed to 56K dialup that can vary dramatically
depending on your distance from the local phone switch and quality of the
wiring in between. 

Digital Subscriber Line (DSL) service provides very high speed access --
256K to up to 1500K -- using a standard voice-grade phone circuit.
Availability is limited and also depends on your proximity to the local
phone companies Central Office Switch. There is no extra circuit charge, but
DSL is usually more expensive (about double) than what you would pay for
dialup or ISDN.

Does the phone company charge me in addition to your price for ISDN?

To use ISDN you'll need an ISDN circuit (typically called a BRI line) from your phone company; they do have an extra monthly fee for this, so please check before ordering service. 

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Network Access Questions

What are these network designators and why do I need them?

The network codes: "te", "st", etc refer to backbone provider networks that we contract with to bridge your Internet connection to our network. The chain goes like this: 

• The Internet to..

• The Rovin Net NOC (network operations center) to... 

• The long haul or "backbone" network carrier (te, st, qw, or uu) to..

• The last mile carrier (your local phone company) to..

• Your modem 

• and back again through the chain...

All nationwide ISPs use this same model if they have more than one network.

Do I have to let you know when I change dialup phone numbers?

No, you can access any phone number on your carrier network list. You can switch numbers any time. If you need to switch networks you'll need to contact us at the customer support center: 1-877-517-6846. (Switching networks can only be done if you plan to stay on the new network for at least thirty days.)

Can I switch networks any time I want?

Yes, but switching networks can only be done if you plan to stay on the new network for at least thirty days. If you need to switch networks you'll need to contact us during business hours at the customer support center: 1-877-517-6846. 

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Email Questions

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Newsgroup Questions

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Billing Questions

How much is Rovin Net Service? Do you have a price list?

Current Price List

56K Dialup Access
1 Month - $19.95 ($10 setup)
3 Months - $57 ($10 setup)
6 Months - $111 ($10 setup)
12 Months - $216 (No setup) (Save $33.40)

ISDN Access (Single "B" Channel)
1 Month - $39.95 ($10 setup)
3 Months - $105.50 ($10 setup)
6 Months - $197.00 ($10 setup)
12 Months - $365.00 (No setup) (Save $69.40)

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Virtual Browser Questions

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Web Hosting Questions

How do I set up my free Web space?

To set up your free 20MB Website, visit http://freerovin.com/ and select the sign up link to pick a domain name and create your account. FreeRovin has easy to use wizards that will make it easy to build a Website.

To set up you FTP space, contact Customer support 877-607-9500 Ext: 4  Note: This feature is for customers familiar with the use of Web design and FTP software.

Rovin Net does not provide toll-free telephone technical support for free Web space. Send email to support if you require assistance with our Web space feature.

I don't get it. How can you sell Web hosting if you're giving away free Web hosting?

Yes, we provide free web storage to our subscribers (10MB of FTP space for advanced users and 20MB of template space for beginners), but we also have Commercial Web hosting services for customers that require more space, more bandwidth, no advertising, their own domain name, CGI features, site statistics, etc..

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Other Questions

My current ISP stripped the attachment from my Welcome to Rovin Net email, so I couldn't get your setup software. Can I download it directly?

You can download our Rovin Net Rockstar™ fully automated software here: 
Get Rockstar Now! (Approx 7MB)

Rovin Net EZ-Dialer for MS Windows™ Setup Packages: (Make sure to pick the software for your carrier network, e.g., te, qw, etc...

http://rovin.biz/dloads/rovin/rovin_te.exe

http://rovin.biz/dloads/rovin/rovin_qw.exe

http://rovin.biz/dloads/rovin/rovin_uu.exe

http://rovin.biz/dloads/rovin/rovin_st.exe

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